The Citizen Needs Profiling project, sponsored by the LGA, held its third of three workshops in Preston on 31st March 2016. A prototype of an ‘app’ was demonstrated which:
- asked the customer some initial questions about their ‘wants’ and ‘needs’;
- used the ‘needs’ and ‘service type’ data in the proposed model;
- asked for some further circumstance questions;
- presented a list of services in the area that could be relevant.
The project will now produce a report back to the LGA with recommendations for standards and a vision for how the model could be used, and fit within PLACE based service.
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