The Citizen Needs Profiling project, sponsored by the LGA, held its third of three workshops in Preston on 31st March 2016. A prototype of an ‘app’ was demonstrated which:
- asked the customer some initial questions about their ‘wants’ and ‘needs’;
- used the ‘needs’ and ‘service type’ data in the proposed model;
- asked for some further circumstance questions;
- presented a list of services in the area that could be relevant.
The project will now produce a report back to the LGA with recommendations for standards and a vision for how the model could be used, and fit within PLACE based service.
Introduction to Locally Delivered Services Schema Guidance The range and diversity of local public services is vast. They are delivered by many different organisations. Different people need different combinations of service and different channels of...
On December 8th 2016 the LGA hosted “A vision for finding the right services” workshop in Preston which brought together expertise from iStandUK, ieg4, Lancashire County Council, Chorley Borough Council and LGA themselves to set out their joint vision for a tool/app...